Free shipping on Order Above £100

Free shipping and returns

FAQs

We don't want to be confusing, I hope these help:

What is the return policy for MCL Ecommerce?

At MCL Ecommerce, we strive to ensure your complete satisfaction with every purchase. If you are not satisfied with your order, you can return it within 30 days of delivery for a full refund or exchange. Please ensure the items are in their original condition and packaging. To initiate a return, contact our customer service team at admin@mclecommerce.co.uk, and we will provide you with the necessary instructions.

How long does shipping take?

Shipping times vary depending on your location and the shipping method selected at checkout. Typically, orders are processed within 1-2 business days and standard shipping takes 3-7 business days within the UK. Expedited shipping options are available for faster delivery. Once your order is shipped, you will receive a confirmation email with tracking information.

How can I track my order?

After your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package.

What payment methods do you accept?

We accept a variety of payment methods for your convenience, including major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay. All transactions are secure and encrypted to ensure your payment information is protected.

How do I contact customer service?

Our customer service team is here to help with any questions or concerns you may have. You can reach us by email at admin@mclecommerce.co.uk or by phone at 0161 399 4045. Our business hours are Monday to Friday, 8:00 AM to 6:00 PM (GMT). We strive to respond to all inquiries within 24 hours.

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