Once your order has been dispatched, you will receive a confirmation email containing tracking details where available. Tracking updates are provided by the delivery carrier and may take time to appear once the shipment has entered their network.

If you have any questions regarding your order status, our support team is available to assist during business hours.

Returns are accepted in line with our Refund Policy. Items must be returned unused, in their original packaging, and within the applicable return window.

Certain products may be subject to additional return conditions due to manufacturer or hygiene restrictions. Please review our Refund Policy or contact us before initiating a return.

We offer standard delivery options within the UK. Delivery times provided at checkout are estimates and may vary depending on product availability, location, and carrier performance.

While we aim to dispatch orders promptly, delivery timelines are not guaranteed.

Return shipping costs may vary depending on the product and reason for return. Where applicable, return costs are outlined in our Refund Policy.

Orders can be placed directly through our website by selecting your desired products and completing checkout. Once payment has been processed successfully, you will receive an order confirmation email.

You will receive an order confirmation email once your payment has been processed and your order has been accepted. If you do not receive confirmation, please check your spam folder or contact our support team.

We process orders quickly to ensure timely dispatch. As a result, changes or cancellations may not always be possible once an order has been confirmed.

If you need to make a change, please contact us as soon as possible and we will do our best to assist.

Delivery times are estimates and delays may occur due to factors outside our control. Once an order has been handed to the carrier, responsibility for transit lies with the delivery provider.

In the event of a lost or misrouted shipment, we will work with the carrier to investigate and support resolution where possible.

All products sold by MCL Ecommerce are sourced through established distribution channels and trusted suppliers. We do not sell counterfeit or unauthorised goods.

We make every effort to display accurate product images and descriptions. However, colours and appearance may vary depending on device settings or manufacturer updates.

Product specifications and descriptions are provided on each product page. If you are unsure which product is right for you, our support team is happy to assist with general guidance.

Yes. Alongside our consumer operations, we work with distributors, brands, and business partners to support structured purchasing and online resale.

For trade, wholesale, or supplier enquiries, please visit our Business & Trade page or contact us directly.